Terms of Service

Protocore provides the operator console and the platform it runs on as a hosted service (“the Service”). The Service is provided as a service, not sold, and remains Protocore's property.

Access is restricted to operators expressly invited and activated by an administrator. Each operator must keep their credentials secure, use the Service only for legitimate business purposes within their assigned role, and accept that every privileged action is attributed to them and recorded in an audit log.

Operators and clients must not:

• access data or functions beyond their authorisation or tenant;
• attempt to defeat security, rate limits, audit, or access controls;
• misuse personal, financial, or cardholder data, or breach applicable law or the rights of others;
• interfere with, overload, or disrupt the Service or its infrastructure; or
• copy, scrape, or extract the Service other than as permitted.

Clients are responsible for their operators' use of the Service, for the accuracy and lawfulness of the data they process through it, and for obtaining any consents required from their own customers. Clients remain responsible to their customers for their own product.

The Service, its non-public features, and information accessed through it are confidential. Each party must protect the other's confidential information and use it only to operate or receive the Service.

The platform and related intellectual property are owned by Protocore. Clients receive a limited licence to use it as a service; using the Service transfers no ownership.

Protocore may suspend or restrict access where necessary to protect the Service, comply with law, or address a breach of these terms or the governing agreement. On termination, the right to access the Service and all licences end.

The Service is provided on the basis set out in the governing agreement. Except as required by law and as agreed there, warranties are limited and liability is capped as stated in that agreement. This summary does not expand any party's liability.

These terms are governed by the law and jurisdiction stated in the governing agreement. Protocore may update these terms; the current version and date are shown at the top of this document.